Monitoring - The issue affecting CloudHawk Live Map updates has been resolved. The fix has been applied, and tracker location updates should now continue processing as expected.
Please note that some trackers may take up to 24 hours to reflect updated activity as they move, report new GPS data, and refresh their status. We are continuing to monitor to confirm that everything remains stable.
If your trackers are still not showing updated location after 24 hours, please contact our support team via email: help@brightorder.com
Thank you for your patience while we worked to resolve this.
May 08, 2026 - 22:12 EDT
Please note that some trackers may take up to 24 hours to reflect updated activity as they move, report new GPS data, and refresh their status. We are continuing to monitor to confirm that everything remains stable.
If your trackers are still not showing updated location after 24 hours, please contact our support team via email: help@brightorder.com
Thank you for your patience while we worked to resolve this.
May 08, 2026 - 22:12 EDT
Update - We are continuing to investigate intermittent Live Map degradation in the CloudHawk Portal. We have confirmed that some trackers are experiencing delayed GPS/location updates and are not updating as frequently as expected. This may cause certain assets to appear with stale or inconsistent location information on the Live Map.
This does not appear to be a full outage. Device data is still being received and processed, and we are actively debugging the cause with our team and partners.
Affected:
- Live Map location updates may be delayed or inconsistent for some trackers
Not affected:
- Device data is being received
- Location history remains available
- Alerts continue to function as expected
- Reports remain operational
We will continue to provide updates as our investigation progresses. Thank you for your patience.
May 08, 2026 - 16:14 EDT
This does not appear to be a full outage. Device data is still being received and processed, and we are actively debugging the cause with our team and partners.
Affected:
- Live Map location updates may be delayed or inconsistent for some trackers
Not affected:
- Device data is being received
- Location history remains available
- Alerts continue to function as expected
- Reports remain operational
We will continue to provide updates as our investigation progresses. Thank you for your patience.
May 08, 2026 - 16:14 EDT
Update - We are currently experiencing a degradation affecting the live map rendering in our telematics platform. Our team is actively investigating.
What is affected:
• Live map rendering (delayed or not displaying)
What is NOT affected:
• Device data is being received and saved normally
• Location data is being recorded
• Alerts are functioning as expected
• All reports remain fully operational
Workaround: Refreshing your screen will display the last known location reported by your device.
We will provide updates as our investigation progresses. We apologize for the inconvenience.
May 06, 2026 - 16:21 EDT
What is affected:
• Live map rendering (delayed or not displaying)
What is NOT affected:
• Device data is being received and saved normally
• Location data is being recorded
• Alerts are functioning as expected
• All reports remain fully operational
Workaround: Refreshing your screen will display the last known location reported by your device.
We will provide updates as our investigation progresses. We apologize for the inconvenience.
May 06, 2026 - 16:21 EDT
Investigating - We are currently investigating reports of intermittent delays with the Live Map in the Cloudhawk Portal. Some users may experience inconsistent location updates or delayed tracking information. Our development team is actively engaged and working to identify the root cause. We apologize for the inconvenience and will provide an update as soon as more information becomes available.
May 05, 2026 - 12:11 EDT
May 05, 2026 - 12:11 EDT
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EMDECS
Operational
EMDECS Web Solution
Operational
EMDECS Printing Services
Operational
EMDECS Mobile App
Operational
Telematics
Operational
Portal Tracker Telemetry
Operational
CloudHawk Customer Portal
Operational
emdecs one
Operational
Web application
Operational
Mobile app
Operational
BrightOrder Support Phone
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.