All Systems Operational

About This Site

Welcome to BrightOrder's Status Page. Use this page subscribe to updates on BrightOrder's solutions Status.

Uptime over the past 90 days. View historical uptime.
EMDECS Operational
90 days ago
100.0 % uptime
Today
EMDECS Web Solution ? Operational
90 days ago
100.0 % uptime
Today
EMDECS Printing Services ? Operational
90 days ago
100.0 % uptime
Today
EMDECS Mobile App Operational
90 days ago
100.0 % uptime
Today
Telematics ? Operational
90 days ago
100.0 % uptime
Today
Tracker Telemetry Operational
90 days ago
100.0 % uptime
Today
BrightOrder Support Phone ? Operational
90 days ago
100.0 % uptime
Today
FORMS Operational
Generation 1 (EMDECS Forms) Application ? Operational
Generation 1 (EMDECS Forms) Printing Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
Incident Update — Potential Service Degradation
Resolved - Service Update — Recovery from AWS Outage (Oct 20, 2025)

Between 11:49 PM PDT on October 19 and 3:01 PM PDT on October 20, our cloud provider (AWS) experienced a major outage in the US-EAST-1 region, which temporarily impacted several BrightOrder services. During this period, some users may have experienced slow performance, intermittent errors, or limited access to certain platform features.

The root cause was a DNS issue affecting DynamoDB, which cascaded to related AWS services such as EC2, Lambda, and CloudWatch that power parts of our infrastructure. AWS engineers resolved the core issue and gradually restored all affected systems.

As of 3:01 PM PDT, all BrightOrder services have fully recovered. Some background processes (such as data syncs and monitoring tasks) may continue catching up, but no further impact is expected.

We’ll continue monitoring system stability closely and will share any updates if necessary.

— The BrightOrder Operations Team
Oct 21, 06:30 EDT
Monitoring - 🕓 Posted: October 20, 2025 – 9:00am EDT

We are currently monitoring an ongoing AWS infrastructure outage that began earlier this morning and may be affecting some of our services. As a result, users may experience intermittent slowdowns, delays, or limited functionality within parts of our Telematics platform (Cloudhawk Solution)

Our team is closely tracking AWS’s recovery efforts and will continue to mitigate impact where possible. We’ll provide updates as more information becomes available or once full service is restored.

Thank you for your patience and understanding.

— The BrightOrder Operations Team
Oct 20, 09:16 EDT
Oct 20, 2025
← Incident History Powered by Atlassian Statuspage