This incident has been resolved. If you experience any further performance issues on https://emdecs.com/kona today, please let us know by phone at 877-848-8817 or by emailing help@brightorder.com.
Posted Aug 16, 2023 - 11:34 EDT
Monitoring
We have identified a server-side issue and performed a brief server restart to resolve it, and are now monitoring the issue. If you are still having performance issues, please call 877-848-8817 or email us at help@brightorder.com to let us know.
Posted Aug 16, 2023 - 10:33 EDT
Investigating
EMDECS users who access the EMDECS Fleet Maintenance system from North America & Europe may experience performance issues within the EMDECS system. This is affecting users using https://www.emdecs.com/kona.
We are examining the cause of the service disruption, and will update further as we identify and resolve this issue.
Posted Aug 16, 2023 - 10:18 EDT
This incident affected: Generation 2 (EMDECS Kona) Application.