This incident has been resolved, thank you for your patience. If you are still experiencing performance issues please contact the Customer Experience team at 1-877-848-8817 or submit a ticket at http://help.emdecs.com/
Posted May 24, 2023 - 14:50 EDT
Update
We are continuing to work on a fix for this issue.
Posted May 24, 2023 - 11:39 EDT
Identified
We have identified the source of intermittent slowness for customers. We're deciding on a resolution now and will update when we've made further steps.
Posted May 24, 2023 - 11:39 EDT
Investigating
EMDECS users who access the EMDECS Fleet Maintenance system from North America & Europe are experiencing performance issues within the EMDECS system. This is affecting users using https://www.emdecs.com/kona.
We are investigating the cause of the service disruption.
Posted May 24, 2023 - 10:29 EDT
This incident affected: Generation 2 (EMDECS Kona) Application.