Access to the EMDECS Fleet Maintenance System has been restored. All users are able to sign in again.
Thank you for your patience and understanding during this unplanned system downtime.
If you continue to experience any issues accessing EMDECS, please contact our customer experience team at 1-888-205-8817 (option 1) or email help@brightorder.com.
Posted Jan 12, 2023 - 08:57 EST
Identified
We have identified the root cause of the problem that is preventing EMDECS users from accessing the system. We're currently working to implement a solution.
We appreciate your patience.
Posted Jan 12, 2023 - 08:54 EST
Investigating
EMDECS users are unable to access the EMDECS Fleet Maintenance System.
We're currently investigating the cause of the service disruption.
Posted Jan 12, 2023 - 08:51 EST
This incident affected: Generation 1 (EMDECS Forms) Application and Generation 2 (EMDECS Kona) Application.